Privacy Policy
Smile Delivery LLC — Effective Date: May 13, 2026
1. Who We Are
Smile Delivery LLC ("Company," "we," "us," or "our") is a licensed motor carrier operating under USDOT 4512235 and MC 1786570. We provide freight transportation and logistics services across the continental United States. Our principal contact is: operations@smile-drive-logistics.com.
2. Information We Collect
We may collect the following categories of information: • Contact information (name, email address, phone number, mailing address) • Employment and driver qualification information (CDL, DOT medical card, driving record) • Load and dispatch information (origin, destination, delivery status) • Device and usage information when you use our web portal • Communications you send to us via email, SMS, or our internal messaging system
3. SMS / Text Message Communications
By providing your mobile phone number and opting in to our SMS program, you consent to receive text messages from Smile Delivery LLC related to: • Load assignments and dispatch notifications • Safety alerts and compliance reminders • Onboarding instructions and document requests • Operational updates relevant to your role Message frequency varies based on operational needs. You may receive multiple messages per day during active dispatch periods. Standard message and data rates may apply. Contact your wireless carrier for details. To opt out at any time, reply STOP to any message. You will receive one final confirmation message and no further texts will be sent. To get help, reply HELP or contact us at operations@smile-drive-logistics.com. Mobile opt-in data and phone numbers collected for our SMS program will NOT be shared with or sold to third parties for marketing or promotional purposes.
4. How We Use Your Information
We use the information we collect to: • Operate and manage freight dispatch and driver communications • Verify driver qualifications and maintain DOT compliance records • Process payments and settlements • Send operational SMS and email notifications you have consented to • Improve our internal systems and services • Comply with federal and state transportation regulations
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information only in the following limited circumstances: • With brokers and shippers as required to execute freight loads • With service providers who assist us in operating our platform (under strict data protection agreements) • With government regulators (FMCSA, DOT) as required by law • To protect the rights, property, or safety of Smile Delivery LLC, our drivers, or the public
6. Data Security
We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Despite these measures, no method of electronic storage or transmission is 100% secure.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (including DOT recordkeeping requirements), resolve disputes, and enforce our agreements.
8. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at operations@smile-drive-logistics.com. We will respond within 30 days. Note that certain information may be required to be retained for legal and regulatory compliance.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal data: Smile Delivery LLC Email: operations@smile-drive-logistics.com USDOT: 4512235 | MC: 1786570